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#Frequently asked questions

Check most frequently asked questions here, if you still need help then please contact us at likeyseven7@gmail.com

How long does it take for local delivery?
We ship out in 1-2days.
Delivery time leads may different due to this pandemic.
- West Malaysia within 1-3 days
- East Malaysia within 3-6 days
How long does it take for international shipping?
You can refer to the shipping information.
Delivery time might be different due to this pandemic.

Singapore: 1 -7 days
Other Countries: 4-10 days
How to track my order?
You can visit our courier websites to track your order.

All orders include tracking number, you can find your tracking number in the email and your PLENTY account you received when we shipped your order.
What is the payment options?
- We accept Credit/Debit Cards, Online Banking FPX, GrabPay, PayPal.
Can I cancel order after placed?
No, orders cannot be cancelled once it have been placed and payments have been made. Please double-check your order details during check-out and before making a payment to complete your order.
Can I change my order items?
Yes, you can contact to our support. You can choose the same price item for exchange. You can exchange only if the order has not been shipped.
Do you deliver on Weekend?
Yes, we ship 365days.
All orders take 1-2days to be ship after order placed.
Can I order through Facebook / Instagram?
Yes, you can contact our support for further information.
What is LIKEYSEVEN Rewards?
You can enjoy exclusive rewards if you join the our reward programs. Refer to our rewards details for further information.
Can I return/refund?
Yes. It depends on the situation. If the product is damaged during delivery time, it can be fully claimed or exchange for a new item. You need to contact our support for this issue within 2 days after you received the parcel.
What courier we used?
We are using J&T Express, DHL, Ninjavan, Fedex etc. for local shipping and international shipping.
Who pays for return postage?
We will pay for the postage if the delivery failure is caused by us or the courier partner. Buyers need to pay for the postage if the return reason is not acceptable.
How to enter the discount promo code?
You can enter the promo code given during check out. The amount will automatically deducted after you have entered in the total amount to be paid.
Can I check out without register an account?
Yes, you can check out as a guest.
We suggest you can register for an account which is convenient for future purchase and our exclusive rewards.
How to take care my jewellery?
- Store your jewellery in a pouch or box.
- Keep jewellery away from water and humidity.
- Avoid lotion, perfume or chemical. - Remove jewellery during shower, swim.
- Gently clean jewellery after use with cloth.
- Remove jewellery before excercise or sleep.
What is engraving jewellery?
It is the best gift for her. You can make your own jewellery. Engrave name, date or other meaningful words on the jewellery.